Reference

Terms That Shape Your Account

Your 0hone account, wallet, promo access and game entry are governed by these Terms & Conditions, so you know what applies before you join.

Account useWallet rulesLocal law appliesSupport contact

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Terms for India Access and Wallets

0hone Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions set out how your account may be opened, used, checked, restricted or closed on 0hone. They also explain how wallet entries are treated when you use India payment methods, including reference checks for deposits and withdrawal requests. We may ask for account

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details, payment proof or identity checks when required for safety, fraud checks, dispute handling or legal duties. Access and eligibility depend on local law and are available where local law permits, so you should check whether using our services is allowed in your location. If we
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update these terms, the revised version applies from the date shown on this page or from the point we notify you inside your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP ROUTES

Contact Paths for Terms Questions

If any clause is unclear before you open an account, contact us and ask for the exact part you want explained.

Email for clause queries Send your question through the email address shown in your account area, include the clause heading, your registered email and any payment reference. We reply with the term that applies and the next step.

Live chat for quick checks Use chat when you need a short explanation about account access, wallet status or document requests under these Terms & Conditions. For complex matters, chat may move your case to email.

Account message thread When a terms issue is linked to your account, we may keep the reply inside your message thread. That keeps dates, references and any requested files tied to the same case.

ACCOUNT CARE

How We Apply These Terms

Our Terms & Conditions are applied through account checks, wallet records, cookie choices, device security and support records.

Account data checks

We may compare your name, contact details and payment references with account records when the Terms & Conditions require verification. This helps us handle access, withdrawal and dispute questions without mixing your case with another account.

Cookie choices

Cookies can support login sessions, fraud checks and preference settings. The terms explain that some cookies are needed for account security, while optional choices may be managed through the cookie settings shown on the site.

Wallet record handling

UPI, Paytm, PhonePe and Google Pay references may be stored with wallet entries so deposits, reversals and withdrawal checks can be traced. We use those records only as allowed by the terms and applicable duties.

Security steps

If we detect unusual login behaviour, payment mismatch or repeated failed checks, the terms allow us to pause account actions while we verify the issue. We explain what is needed before access can continue.

Retention requests

You may ask why a record is kept or request a change where the terms allow it. Some records must remain for dispute handling, accounting, fraud checks or legal duties before removal can be considered.

Change requests

For name, mobile, email or payment-detail changes, contact support from the account channel we recognise. We may ask for proof before updating details, because the terms require clear ownership of the account.

Terms Questions Before You Join

Read these answers before you open your account, especially if you plan to use UPI, Paytm, PhonePe or Google Pay. They explain how the Terms & Conditions affect access, identity checks, wallet records and support requests. If your situation is not covered here, ask support for the clause that applies before you continue.

They apply when you create an account, access the lobby, use the wallet, request a withdrawal, contact support or take part in any account activity. Access and eligibility depend on local law where you are.

Yes. We may update the Terms & Conditions for legal, security, payment or product reasons. When changes matter to your account, we aim to show the revised wording on site or inside your account area.

Wallet rules cover how deposits are credited, how failed transfers are checked and how withdrawal requests are verified. For UPI, Paytm, PhonePe and Google Pay, keep the transaction reference until your account entry is settled.

The terms allow verification when account ownership, payment source, withdrawal safety or dispute handling needs checking. We may request a document, screenshot or reference number before processing a change or releasing a pending wallet action.

Access and eligibility depend on local law and are available where local law permits. If your location does not allow access, the terms may require us to restrict account functions or decline further activity.

Contact support from the account channel we recognise and state the detail you want changed. The Terms & Conditions may require proof before updates to email, mobile, name or payment details are made.

Use email for a detailed dispute and include your account email, date, payment reference if relevant and the clause you question. We will check the account record and reply with the term applied.

Terms That Shape Your Account

Contact Paths for Terms Questions

How We Apply These Terms

Account data checks

Cookie choices

Wallet record handling

Security steps

Retention requests

Change requests

Terms Questions Before You Join

01 When do these Terms & Conditions apply to me?

02 Can the terms change after I join?

03 How do wallet rules cover UPI and Paytm?

04 Why might you ask for identity or payment proof?

05 What happens if my location is not permitted?

06 How can I ask for my account details to be changed?

07 Who should I contact about a terms dispute?

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